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Contact us at 519-886-1414 or by Email
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24 Young St E
58 Regina St N
180 Regina St N
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Can I Fix It?
Maintenance Request Form
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Once You Have Checked "Can I Fix It?" and Determined that You Need to Call in Reinforcements
Please Complete this
MAINTENANCE REQUEST FORM
If you are in danger (fire, gas leak), vacate the property and call 911.
If it is an emergency (water leak, loss of heat, no utilities, locked out),
call
Terezinha immediately at 519-886-1414
(or if you receive no answer, first
call
the Landlord at 226-750-1987, then try the Handyman at 519-581-8282, & finally Hammond Plumbing at 519-900-5835).
We pride ourselves on giving excellent service
but repairs involving outside trades or the purchase of new items can take some time to resolve.
If you require further information at any time during this process,
please re-submit the form with your question(s) so that we can respond quickly and efficiently.
Thank you for working with us as we strive to maintain your home!
Before we get started with the form, please
send a photo
of the broken item, if you think it's relevant.
In the
email
,
also indicate the
cause of the damage
:
wear and tear, an accident, carelessness, or mischief by you, a roommate, or a guest
.
*
Indicates required field
Where Do You Live?
*
24 Young St E
58 Regina St N
180 Regina Apt 1
180 Regina Apt 2
180 Regina Apt 3
180 Regina Apt 4
In Which Room or Area is THE PROBLEM Located?
*
Kitchen
Living Room
Entry
Large Bathroom/Downstairs Bathroom
Small Bathroom/Upstairs Bathroom
Utility Room/Basement/Laundry Area
Bedroom 1/Harvard/Porch Room
Bedroom 2/McGill/Oak Room
Bedroom 3/Sorbonne/Suite
Bedroom 4/Oxford/Sunrise
Bedroom 5/Trinity/Loft
Throughout the Entire Place
Exterior
Other (please describe below)
Indicate the problem. You have space below to go into details.
*
Microwave (e.g., won't turn on, turns on but no heat, turntable won't rotate, light burnt out, exterior damaged)
Dishwasher (e.g., residue left on dishes, unpleasant smell, does not drain, won't run, water leaks on floor)
Stove (e.g., element does not heat, oven does not heat, broken range surface, control(s) broken, timer malfunction, light burnt out, self-clean function does not work)
Cabinets (e.g., door loose or broken, handle or knob loose or missing, shelf broken)
Sink (draining slowly, all draining stopped, stopper stuck up or down, tap dripping, taps loose or wobbly, taps difficult to adjust, faucet splatters with too much force)
Tub (e.g., draining slowly or plugged because of hair blockage, tap dripping, won't switch to shower, difficult to turn taps or switch to shower mode, faucet sputters with uneven force)
Shower (e.g., dripping continuously, poor water pressure, shower stall leaking, taps difficult to adjust)
Toilet (e.g., sound of running water, toilet plugged, overflows when flushed, handle or button used to flush toilet inoperative, leaking water on floor, seat broken, toilet roll dispenser broken, lid broken)
Door (e.g., not closing well since misaligned, door frame or door jam broken, door stop missing, automatic entry door-closer malfunctioning)
Window (e.g., glass broken, crank inoperative, window won't close, locking mechanism malfunctioning)
Locks (e.g., key won't turn, key bent, key broken inside lock, key turns but door does not lock or unlock, too difficult to lock or unlock door)
Washer (e.g., tub does not fill with water, tub does not drain, tub does not spin, washer stops mid-cycle, washer leaking water, electronic controls malfunctioning, light burnt out, laundry detergent not dispensed, washer shakes and moves, bad odour)
Clothers Drier (e.g., drier does not come on, drier stops after a short time, drier making unusual noise, drier comes on but clothes are not heated, clothes take forever to dry, drier controls not functioning, drier light burnt out, lint on clothes)
Heat and Ventilation (e.g., thermostat has no display, room temperature falling continuously despite adjusting thermostat, furnace running but air coming out at vents seems cool, condensation on windows, one bedroom too hot or too cold, bathroom vent not working, mould visible)
A/C (e.g., temperature on thermostat does not hold where set, warm air coming through floor vents when blowing)
Water Quality (e.g., low water pressure, no hot water, discoloured water [call City at 519-886-2310], water too hard [no suds, dishwasher not working])
Lights, Switches, Outlets (e.g., light burnt out [according to your lease, you are responsible for changing lightbulbs], light switches malfunctioning, circuit breaker tripped, burnt marks at outlet, outlet fails to provide electricity, sparking appears when plugging in or unplugging cords, outlet cover is missing)
Fire and Carbon Monoxide Warning System (e.g., absence of steady green light indicating system functioning, missing or discharged fire extinguisher)
Pests (please identify the pest [take a photo if possible], let us know the evidence you see/hear and where and time of day you observe it, identify areas frequented, look for entry point)
Parking (e.g., snow not cleared, icy so needs salt, pothole forming, broken pavers)
Garbage (e.g., missing house garbage cans, need recycling bins, dumpster full, significant litter, pests scattering garbage, tenants leaving garbage on stairwell landing)
Stairwells (e.g., loose step, poorly-lit stairwell, broken railing, missing mat, exterior entry door persistently open)
Other (please describe below)
Describe the specific problem and its precise location. Please provide information about when would be a convenient time for the service person to enter. Finally, ask questions here at any time while awaiting the repair to be finalized.
*
Please provide your name, the name or number of your bedroom, your phone number, and your email address. We will get back to you within 24 hours during regular business hours (weekdays 9:00 a.m. - 6:00 p.m.).
*
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